Job Description

Title: Technical Support Engineer

Company Name: RAMDIA ONLINE

Vacancy: 02

Job Location: Gopalganj, Khulna

Employment Status: Full-time

Educational Requirements:
∎ B. Sc. in CSE/ETE/ECE/Telecommunication/EEE from reputed public or private university preferred and Diploma in Computer.
∎ Preferred Professional Certification: CCNA, Networking, MCNA.

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): ISP
∎ The applicants should have experience in the following business area(s): ISP
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience. Respond promptly to customer inquiries.
∎ Handle and resolve customer complaints.
∎ Obtain and evaluate all relevant information to handle inquiries and complaints.
∎ Process support log, forms.
∎ Escalate requests and unresolved issues to the designated resource.
∎ Manage customers' accounts.
∎ Record details of inquiries, comments, and complaints.
∎ Record details of actions taken.
∎ Manage administration.
∎ Communicate and coordinate with internal departments.

Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Working capability, a very hard and stereos situation.
∎ Interpersonal Skills
∎ Communication Skills - Verbal and Written
∎ Listening Skills
∎ Problem Analysis and Problem-Solving
∎ Attention to Detail and Accuracy
∎ Handles customers for internet services Adaptability.
∎ Local candidates will get preference.

Salary: Negotiable

Compensation & Other Benefits:
∎ As per company policy.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 13 Sep 2022

Company Information:
∎ 16 Aug 2022
∎ RAMDIA ONLINE
∎ Address : 16, Sher-A-Bangla road, Khulna- 9100.

Category: Electrician/ Construction/ Repair

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Source: bdjobs.com

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