Senior Executive (Technical) - Customer Service (CS)

Job Description

Title: Senior Executive (Technical) - Customer Service (CS)

Company Name: Brother International Singapore Pte Ltd. Dhaka Liaison Office

Vacancy: --

Age: At most 35 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Multinational Companies

• Bachelor of Science (BSc)

• Bachelor’s degree in Engineering, Textile Technology, or related technical discipline.

• 5 to 8 years
• The applicants should have experience in the following business area(s): Multinational Companies

• Age At most 35 years

• 5–8 years of relevant experience in technical service/customer support (preferably in the industrial sewing machine/RMG sector).

General Competencies

• Excellent communication skills in English (written and verbal).

• Strong analytical, interpersonal, and teamwork capabilities.

• Proficiency in PPT, MS Office and standard business applications.

• Ability to work in a dynamic and performance-driven environment.

• Willingness to travel across Bangladesh when required.

• Prior experience in RMG, industrial sewing machinery, or manufacturing sector will be considered an advantage.

Brother International Singapore Pte Ltd is a globally reputed multinational corporation and a market leader in industrial sewing machines and smart manufacturing solutions. With a legacy of Japanese innovation, precision engineering, and reliability, Brother continues to support the sustainable growth and technological advancement of Bangladesh’s Ready-Made Garments (RMG) industry.

As part of our strategic expansion in Bangladesh, we are seeking high-caliber, motivated, and result-oriented professionals to join our growing team and contribute to our mission of delivering excellence to our customers and partners.

Key Responsibilities & Requirements:

Role Overview:

• This role will ensure superior technical service support to customers and contribute to maintaining Brother’s reputation for service excellence.

Key Responsibilities:

• Provide prompt and effective technical service support to customers.

• Manage service requests, complaints, and follow-ups efficiently.

• Coordinate with technical teams and dealers for issue resolution.

• Maintain service reports, documentation, and customer feedback records.

• Support technical demonstrations, customer visits, and training sessions.

• Organize technical seminars and product awareness programs.

• Ensure high customer satisfaction and adherence to service standards.

Why Join Brother

• Opportunity to work with a globally reputed Japanese multinational brand.

• Professional, ethical, and performance-driven corporate culture.

• Exposure to advanced industrial technology and global best practices.

• Career growth and development opportunities in a multinational environment.