Receptionist

Job Description

Title: Receptionist

Company Name: Best Interior and Engineering Ltd.

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor's degree/Hons in any discipline;

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Contact with clients when required and interact with clients and build relationship with them while ensuring their needs are being met;
∎ Welcome all clients, visitors (local & foreign), and guests into the front office in a professional manner;
∎ To be responsible for receiving letters, messages, documents, bills and dispatch them to concerned authority by keeping records;
∎ Record, file and track all outgoing and incoming courier;
∎ Ensure record of staff movements in and out of organization in the movement register;
∎ Necessary support providing to the HR and Administration as deemed appropriate;
∎ Collect necessary information and promptly report office activities directly to responsible department;
∎ Excellent communication and telephone skill. Operate telephone, answer call and transfer to the concerned person;
∎ Client refreshment & Kitchen Store management and inventory control;
∎ implementation of client service protocols and resolve complex client problems or disputes in a professional manner;
∎ Manage all matters pertaining to reception/office appearance and utilities;
∎ Provide proper guidance to the visitor's with proper etiquettes;
∎ Maintain Telephone Directory of the organization. Maintain telecommunication system;
∎ Ensure reception area is organized and prepared in perfect manner;
∎ Mail Management including Courier, Incoming Call receiving, Office Document collection, Letter dispatching both incoming & outgoing and send to concern person on time;
∎ Regular updating the information files of the clients;
∎ Contact customers to discuss their precise needs and arrange appointments, if required;
∎ Ensure implementation of customer service procedures, policies and standards;
∎ Visiting areas assigned by management and follow up accordingly;
∎ Prepare and maintain customers'/visitors' list and contact with clients and find out the new prospects for the company; prepare presentation & present it to the local clients;
∎ Must be able to handle the database independently, building a strong relationship with customer;
∎ Other responsibilities as and when assigned by the management will be treated as duty.

Additional Requirements:
∎ Age 22 to 27 years
∎ Only females are allowed to apply
∎ 1 year's prior experience in customer facing roles;
∎ Proven experience in a leadership role is required;
∎ Excellent communication skills and the ability to anticipate the needs of customers;
∎ Must demonstrate strong analytical thinking skills;
∎ Should possess strong problem solving skills and the ability to make sound judgment calls;
∎ Superior organizational and time management skills;
∎ Knowledge of customer service programs and databases, or the ability to learn new task quickly.
∎ Honest dynamic, disciplined, self motivated and able to work in under pressure;
∎ Candidate should have adequate proficiency in English, knowledge in computer, strong leadership capability and team building efficiency;
∎ Overall management of the front desk office;
∎ Undertake company promotional activities and assist in preparation/arrangement

Salary:
∎ Attractive remuneration is being offered for the position;

Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2

Application Deadline: 28 Feb 2021

Company Information:
∎ 18 Feb 2021
∎ Best Interior and Engineering Ltd.

Category: HR/Org. Development