Quality Assurance Executive
Job Description
Title: Quality Assurance Executive
Company Name: Milvik Bangladesh Ltd.
Vacancy: 1
Age: Na
Job Location: Dhaka (Mohakhali)
Salary: Tk. 14000 - 16000 (Monthly)
Experience:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Insurance, Telecommunication, Multinational Companies, Technical Infrastructure, Healthcare/Lifestyle product, Healthcare Startup
Published: 2026-04-07
Application Deadline: 2026-05-07
Education:
- Bachelor/Honors
Requirements:
- 2 to 4 years
- The applicants should have experience in the following business area(s): Insurance, Telecommunication, Multinational Companies, Technical Infrastructure, Healthcare/Lifestyle product, Healthcare Startup
Skills Required: Good English communication skills (verbal and Written),Problem solving and decision making
Additional Requirements:
Responsibilities & Context:
THE ROLE
You will be joining our team of passionate Quality Assurance Executives in Milvik office. You will be part of a team of over 15 fellow QA executives and your role will be to educate existing customers about the benefits of our mobile-based insurance & healthcare services through calls, recheck every cross functional department communication towards customer through call listening and by doing so meet your daily targets and quality standards.
THE RESPONSIBILITIES
• Ensure the quality of sales and customer satisfaction as per quality parameters through outbound calls to the customers daily.
• Listen & handle customer queries about products & service benefits effectively. Also handle customer complaints over calls, provide appropriate solutions and alternatives within time limits, following communication guidelines and policies; follow up to ensure resolution. If needed raise the issue to concern team.
• Input accurate customer information in the database after every call or call listening.
• Provide feedback to your Line Manager on customer objections and complaints and participate in brainstorming sessions to help us continuously improve our services.
• Follow the Quality guidelines provided by the Team lead and receive training if any shortcomings are found.
Job Other Benifits:
- Weekly 2 holidays,Gratuity
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
