National Service Manager-Home Appliance

Job Description

Title: National Service Manager-Home Appliance

Company Name: Walton Hi-Tech Industries PLC.

Vacancy: 01

Age: At least 28 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 5 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Group of Companies, Mobile Accessories, Battery, Storage cell

• Bachelor of Science (BSc) in Industrial Eng & Production, Mechanical Engineering

• At least 5 years
• The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Electronic Equipment/Home Appliances, Group of Companies, Mobile Accessories, Battery, Storage cell

• Age At least 28 years

• Proficient in data analysis software.

• Advanced proficiency in Microsoft Office applications

• Review capacity, set target and ensure target achievement. Ensure software visualization for daily monitoring.

• Establish an online access controlled document management system for easy access and use for field forces. Document consisting of SOP, Policy, Note Sheet, Training Material, Field Exam Data etc.

• Reduce overall TAT & Service Bounce, Increase CSI

• Supervise all kinds of service operation activities of E&HASM.

• Manage training on the service repair process for technicians.

• Formulate, update, and maintain necessary SOP/Policy /Note sheet/Notice recommendations of the E&HASM Operation.

• Implement the SOP of E&HASM to provide faster
  and better-quality service to customers.

• Involve in product quality development by analyzing faults in
  collaboration with R&I and other key Stake Holders.

• Ensure manpower availability according to manpower budget, necessity, and overall manpower development.

• Cost optimization of overall expenditures and ensuring profitability of E&HASM Service.

• Ensures that every phase of a particular project proceeds as scheduled.

• Regular Motivational Activities towards Field Level Manpower for Achieving daily Targets

• Co-operate with the sales division properly and any other job assigned by HOD, E&HASM
  
  

• Provident fund,Profit share,Mobile bill,Performance bonus
• Salary Review: Yearly
The total compensation and benefits package is attractive compared to market standards