Manager (Training & Development), Bashundhara SuperGolf

Job Description

Title: Manager (Training & Development), Bashundhara SuperGolf

Company Name: Sanvir Bashundhara Group

Vacancy: 1

Age: At least 30 years

Job Location: Dhaka (Vatara)

Salary: Negotiable

Experience:

• At least 6 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Hotel, Restaurant, Food (Packaged)/Beverage, Resort, Golf Club, LPG Gas/Cylinder Gas

• Master of Business Administration (MBA) in Human Resource Management

• At least 6 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Hotel, Restaurant, Food (Packaged)/Beverage, Resort, Golf Club, LPG Gas/Cylinder Gas

• Age At least 30 years

• Strong knowledge of luxury hospitality service standards

• Excellent training facilitation and presentation skills

• Customer-centric mindset with attention to detail

• Ability to engage and influence multicultural teams

• Strong communication skills (English required; Bangla preferred)

The Manager (Training & Development) will be responsible for designing, implementing, and overseeing all training and development initiatives for the SuperGolf project, ensuring 5-star hospitality service standards across golf operations, F&B, guest services, and support functions. The role focuses on enhancing employee capability, service excellence, and organizational performance through structured learning and development programs.

Key Responsibilities

Training Strategy & Planning

• Develop and implement a comprehensive training & development strategy aligned with 5-star hotel and premium golf club standards.

• Conduct training needs analysis (TNA) for golf operations, F&B, housekeeping, front office, security, and support staff.

• Prepare annual training calendars, budgets, and learning roadmaps.

Hospitality & Service Excellence Training

• Design and deliver training on:

  • Luxury guest service & etiquette

  • Customer experience management

  • Grooming, body language, and communication

  • Service recovery and complaint handling

  • Cultural sensitivity and VIP/VVIP guest handling

• Ensure international hospitality standards are embedded in daily operations.

Operational & Functional Training

• Coordinate role-specific training for golf course staff, caddies, clubhouse teams, F&B, and facility management staff.

• Develop Standard Operating Procedures (SOPs) and ensure staff are trained and compliant.

• Work closely with department heads to enhance operational efficiency through training.

Learning Delivery & Facilitation

• Conduct classroom, on-the-job, and practical training sessions.

• Identify and manage external trainers, hospitality consultants, and training institutes where required.

• Introduce modern learning methods (workshops, simulations, coaching, mentoring).

Performance & Talent Development

• Support performance management through skill assessments and development plans.

• Identify high-potential employees and design succession and leadership development programs.

• Mentor supervisors and managers on people development and coaching skills.

Training Evaluation & Reporting

• Evaluate training effectiveness using feedback, assessments, and KPI improvements.

• Maintain training records, certifications, and compliance documentation.

• Prepare regular MIS and reports for management review.

Compliance & Culture Building

• Ensure compliance with labor laws, health & safety, and service quality standards.

• Promote a culture of continuous learning, teamwork, and service excellence.