Junior Executive, Customer Service

Job Description

Title: Junior Executive, Customer Service

Company Name: JeansFellow Footwear

Vacancy: 15

Age: 18 to 35 years

Job Location: Dhaka (DOHS Mirpur)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Tannery/Footwear, Call Center, E-commerce
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Diploma in Engineering

• At least 1 year
• The applicants should have experience in the following business area(s): Tannery/Footwear, Call Center, E-commerce
• Freshers are also encouraged to apply.

• Age 18 to 35 years

• Must be fluent in both spoken and written English.

• Candidates with an English medium background will be given preference.

• Fresh graduates with strong communication skills are also encouraged to apply.

• Answering customer queries

• Providing information about products and services

• Processing orders and transactions

• Managing customer’s orders

• Handling customer’s complaints

• Communicating with customers with various channels

• Collecting customer’s feedback

• Attending meetings with the team Lead

• Following company’s policies and procedures

• Any other tasks assigned by the management/lead. 

• This is a full-time position with a 9-hour work schedule, including a 1-hour break.

• The shifts will be scheduled on a rotational basis between 10:00 AM and 10:00 PM.

• Candidates must be flexible and available to work any of the shifts within this time frame, including weekends

• Festival Bonus: 2

• Weekly Off: One (1) day off per week on a rotational roster basis.