Job Description
Title: IVR Developer for Operator Value-Added Services (VAS) Platform
Company Name: ZK IT Solutions Ltd.
Vacancy: 02
Location: Anywhere in Bangladesh
Minimum Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Software Company, IT Enabled Service
Published: 27 Mar 2025
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering
Requirements:
Additional Requirements:
∎ B.Sc. in Computer Science and Engineering (CSE), Electrical and Telecommunication Engineering (ETE), or related fields.
∎ M.Sc. in CSE is a plus.
∎ Educational Qualifications:
Responsibilities & Context:
∎ Architect, design, and develop a scalable IVR platform for VAS services.
∎ Build dynamic, multilingual IVR menus for personalized customer experiences.
∎ Integrate the IVR platform with operator systems, databases, CRM tools, and telephony networks (SIP, BICC).
∎ Leverage AI-driven technologies like speech recognition and natural language processing (NLP) for smarter customer interactions.
∎ Optimize IVR flows for enhanced user experience and operational efficiency.
∎ Ensure security and compliance with telecommunication and data protection regulations.
∎ Troubleshoot, debug, and maintain a high-performing IVR platform to meet customer demands Required Skills & Qualifications:
∎ Programming Expertise: Proficiency in PHP, Python, Java, or similar languages.
∎ IVR Platforms: Experience with frameworks such as Dialog flow, Call Handler, or other equivalent tools.
∎ Telecommunication Knowledge: In-depth expertise in SIP, BICC, E1 and telephony protocols.
∎ Database Integration: Advanced skills in integrating IVR with databases like SQL, MongoDB, and APIs (RESTful/SOAP).
∎ Cloud Technologies: Hands-on experience with cloud platforms for building scalable solutions.
∎ Security Standards: Comprehensive understanding of encryption, data privacy, and compliance practices.
∎ Operating Systems: Proficiency in managing and patching Linux Rocky 9.5 for IVR systems.
∎ OBD and IBD: Ability to handle bulk Outbound (OBD) and Inbound (IBD) calls efficiently.
∎ Preferred Skills:
∎ Deep knowledge of operator-specific VAS protocols and systems.
∎ Familiarity with analytics platforms to monitor and improve IVR performance.
∎ Experience in delivering real-time dynamic content based on customer preferences.
∎ We are looking for an experienced and highly skilled IVR Developer to design, develop, and maintain a robust Interactive Voice Response platform specifically tailored for operator Value-Added Services (VAS). This platform will empower millions of users with seamless access to entertainment, subscriptions, and other operator-driven services.
∎ Key Responsibilities:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ ZK IT Solutions Ltd.
∎ 1267 Vatara Main Road, Vatara, Dhaka-1212.
Address::
∎ 1267 Vatara Main Road, Vatara, Dhaka-1212.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 26 Apr 2025
Category: IT/Telecommunication
