Head of Implementation

Job Description

Title: Head of Implementation

Company Name: Pakiza Software Ltd.

Vacancy: 1

Age: At least 20 years

Job Location: Dhaka (Dhanmondi)

Salary: Negotiable

Experience:

• At least 6 years
• The applicants should have experience in the following business area(s): Software Company, Garments, Textile

• Bachelor's/Master's degree in Computer Science, Information Technology, Business Administration, Accounting, Finance, Management, Engineering or a relevant discipline.

• At least 6 years
• The applicants should have experience in the following business area(s): Software Company, Garments, Textile

• Age At least 20 years
• Only Male

• Proven experience managing multiple software implementation projects.

• Experience managing enterprise-level clients and senior stakeholders.

• Experience leading cross-functional implementation teams.

• Experience in customized software/ERP implementation is highly preferred.

• Experience in RMG/Textile ERP, VAT software or Government software projects will receive strong preference.

• Lead the complete software implementation lifecycle from Business Requirement Analysis to Go-Live.

• Manage multiple ERP/software implementation projects simultaneously.

• Ensure projects are delivered within agreed scope, timeline, quality.

• Monitor project progress and take corrective actions for delayed.

• Ensure proper documentation of BRD, UAT, training, Go-Live and handover documents.

• Lead implementation of customized VAT, Tax and regulatory compliance software.

• Understand Bangladesh VAT & Tax-related business requirements and translate them into software solutions.

• Coordinate with client finance, VAT, tax and commercial teams.

• Ensure system processes comply with applicable regulatory requirements.

• Manage regulatory changes and coordinate required system enhancements with the Product/Development team.

• Identify process gaps and recommend system/process improvements.

• Review customization requests and determine whether they are configuration, enhancement or change requests.

• Maintain strong relationships with key clients and senior management.

• Conduct regular project steering meetings with clients.

• Ensure customer satisfaction and successful project adoption.

• Identify opportunities for additional modules, enhancements and long-term support services.

• Lead and mentor Project Managers, Implementation Consultants, Trainers and Support Teams.

• Define team responsibilities, KPIs and performance targets.

• Allocate resources based on project priorities.

• Develop the organization's implementation capability through training and knowledge sharing.

• Prioritize development requirements based on business and project criticality.

• Ensure proper UAT before deployment.

• Control customization to prevent unnecessary modification of the core product.

• Establish effective communication between Client → Implementation → BA → Development → QA → Deployment → Support.

• Conduct post-implementation review and identify improvement opportunities.

• T/A
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Performance-based annual increment

• Project/performance incentive

• Mobile/communication allowance

• Festival bonuses

• Earned Leave