Technical Support Executive
Job Description
Title: Technical Support Executive
Company Name: Rynexus Infotech
Vacancy: 10
Age: 20 to 30 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At most 3 years
- The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, Computer Hardware/Network Companies
Published: 2026-08-18
Application Deadline: 2026-08-18
Education:
- Bachelor of Science (BSc)
Requirements:
- At most 3 years
- The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, Computer Hardware/Network Companies
Skills Required: Aanalytical and Technical Skills,IT & Software Marketing,IT Support Service,Maintenance and Troubleshooting,Product Market Analysis,Telecommunication Products & Services
Additional Requirements:
- Age 20 to 30 years
- Strong Proficiency in English.
- You must have a strong desire to adapt to the digital world while keeping up with modern technology.
- Must be customer service-oriented and believe in teamwork, adaptability, and initiative.
- Strong understanding of SIP technology, TDM technology, and IP Networks.
- Should have a proper understanding of digital marketing and Telecommunications.
- Able to work under pressure without time boundaries to cover 24/7 support services.
- Should have good communication skills to perform technical support services.
- Experience in the IT industry will be preferred.
Responsibilities & Context:
System logs, trace analysis, routing configuration, and Soft Switch Configuration Database backup.
Strong knowledge of SIP, RTP, TCP, SMPP, A2P SMS, Linux, and IP Networking.
Ability in product & platform management, API, SMPP, Telco, and MFS integration.
Comes up with innovative solutions to various technical problems and ensures that customer needs are properly defined and satisfactorily met.
Understanding customers’ complaints regarding tech issues, apps, or software requirements and delivering proper feedback.
Technical knowledge regarding firewalls, database security, access control, CC camera installation, etc.
Monitor and maintain the performance of web-based and mobile applications, ensuring high availability and compliance with Service Level Agreements (SLAs).
Perform root cause analysis (RCA) on bugs, analyzing application logs, database queries, and code to resolve issues.
Job Other Benifits:
- Provident fund,Medical allowance,Performance bonus
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
