Sales & Support Executive (Digital Platform)

Job Description

Title: Sales & Support Executive (Digital Platform)

Company Name: Rynexus Infotech

Vacancy: 15

Age: 20 to 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, IT Enabled Service, Software Company
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 2 to 3 years
• The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company, IT Enabled Service, Software Company
• Freshers are also encouraged to apply.

• Age 20 to 40 years

• Strong Proficiency in English.

• You must have a strong desire to adapt to the digital world while keeping up with modern technology.

• Preference will be given to those who are willing to serve at least 3 years.

• Must have excellent written and verbal communication skills.

• Must be customer service oriented and believe in teamwork, adaptability, and initiative—strong understanding of SIP technology, TDM technology, and IP Networks.

• Should have a clear understanding of DIGITAL MARKETING and Telecommunication.

• Able to work under pressure without time boundaries to cover 24/7 support services.

• Should have good communication skills to perform global sales or support services. Experience in the IT industry will be preferred.

• Identify and approach potential customers and suppliers through various means of communication.

• Strong knowledge of SIP, RTP, TCP, SMPP, A2P SMS, Linux, and IP Networking.

• Ability in product & platform management, API, SMPP, Telco, and MFS integration.

• System log and trace analysis, routing configuration, and Soft Switch Configuration Database backup.

• Comes up with innovative solutions to various problems and ensures that customer needs are properly defined and satisfactorily met.

• Understanding customers’ complaints regarding tech issues, apps, or software requirements and delivering proper feedback.

• Creating and maintaining client relationships.

• Self-motivated yet customer-focused.

• Proficient in marketing research and statistical analysis.

• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate.