Job Description
Title: Financial Dispute Resolution Manager
Company Name: UPAY (UCB Fintech Company Limited)
Vacancy: 1
Location: Dhaka
Salary: Negotiable
Experience:
∎ 6 to 8 years
∎ The applicants should have experience in the following business area(s):Banks, Financial Technology (Fintech) Startup
Published: 30 Jan 2024
Education:
∎ Masters
Requirements:
Responsibilities & Context:
∎ 1) Attend all queries from clients on dispute issues and ensure they are resolved promptly
∎ 2) Ensure all claims logged on dispute resolutions systems are promptly attended to, to guide against financial loss to the company
∎ 3) Maintain customer service standards to retain customer base by ensuring service provided is appropriate and taking prompt action to rectify problems / queries
∎ 4) Analyze and ensure continuous update of dispute management/ chargeback process and procedures
∎ 5) Monitor & control the purchase of talk time from MONs and EC balance for smooth customer acquisition
∎ 6) Collect, compile and prepare reports for accurately and time submission to central bank
∎ 7) Compile report on dispute and fraud management for accurately and time submission to central bank
∎ 8) Coordinate within the organization and outside organization to enhance Business Performance.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Job Highlights:
∎ 1) Handle and mediate financial disputes
∎ 2) Deal directly with consumers, financial institutions, merchants and other relevant stakeholders on their dispute matters.
Company Information:
∎ UPAY (UCB Fintech Company Limited)
∎ UCB HQ (Plot - CWS- (A)-1, Road No - 34, Gulshan Ave, Dhaka 1212)
Address::
∎ UCB HQ (Plot - CWS- (A)-1, Road No - 34, Gulshan Ave, Dhaka 1212)
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Feb 2024
Category: Bank/Non-Bank Fin. Institution
