Service Ambassador (Trainee Assistant Officer), Branch Banking

Job Description

Title: Service Ambassador (Trainee Assistant Officer), Branch Banking

Company Name: Eastern Bank PLC

Vacancy: --

Age: At least 20 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

Published: 2026-08-17

Application Deadline: 2026-09-16

Education:

• Passionate and energetic individuals having a graduation with business background.

• Age At least 20 years

• Previous experience (6+ months) in customer service, hospitality, banking, financial services, or a similar role will get preference, however fresh graduates are highly encouraged to apply.

• Strong customer service orientation and a welcoming personality.

• Excellent communication and interpersonal skills.

• Ability to understand customer needs and provide appropriate guidance.

• Professional appearance, positive attitude, and courteous behavior.

• Ability to manage customers effectively in a busy branch environment.

• Basic understanding of digital banking services and delivery channels.

• Strong coordination, problem-solving, and issue escalation skills.

• Willingness to learn banking products, policies, compliance requirements, and service standards.

• Ability to work under pressure while maintaining professionalism.

• Geographical mobility and flexibility.

• Excellent in communication skills. Fluency in English is much expected.

• Good in interpersonal skills, having the ability to establish rapport and negotiate issues.

• Applicants must be highly motivated and goal oriented with the ability to work both independently and as a team player.

• Conversant with computer literacy - ability to navigate online platforms and work with Microsoft Office Applications.

Prime Responsibilities

• Welcome customers upon their arrival at the branch and identify their service requirements.

• Manage customer queues and token flow to minimize waiting time and ensure smooth movement within

• the branch.

• Direct customers to the appropriate service counter, relationship officer, or self-service channel.

• Provide accurate information regarding the Bank products, services, and delivery channels.

• Assist customers with account-opening documentation, form completion, and other basic banking

• requirements. Address routine customer queries and refer complex matters to the appropriate officer or department.

• Encourage customers to use alternative delivery channels, including ATM, internet banking, mobile applications, and agent banking.

• Maintain effective lobby management and ensure that the customer service area remains clean, organized, safe, and welcoming.

• Collect customer feedback and promptly escalate complaints, service issues, and improvement suggestions to Branch Leadership.

• Coordinate with Customer Service Officers, Relationship Officers, Relationship Managers, Branch Management, and other internal teams to ensure seamless service.

• Maintain the Bank service-quality standards and provide customers with a consistent and professional experience.

• Support branch administration, including lobby management, stationery, and customer-related services.

• Immediately report any unusual or suspicious activity observed within or around the branch premises. Follow the Bank internal control, compliance, AML/KYC, and operational-risk requirements.

• Participate in training, e-learning, and on-the-job coaching to continuously improve product knowledge, regulatory awareness, and customer-service skills.

Compensation & Benefit

• Monthly gross salary of BDT. 31,000.

• Festival & performance bonus, hospitalization & maternity reimbursement, leave facility and other admissible benefits as per People Management Policy of EBL.

• Absorption process facility to become full time employee of the bank after 18 months of joining depending on performance and discipline.

• Will be able to work in a customer-centric, tech-driven as well as competitive environment.