Privilege Banking - Relationship Manager

Job Description

Title: Privilege Banking - Relationship Manager

Company Name: Mutual Trust Bank PLC

Vacancy: --

Age: At least 24 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related discipline from a reputed university.

• No third division/class or equivalent CGPA is allowed at any stage of the academic career.

• Preferably completed Banking Diploma courses (JAIBB & AIBB)

• At least 3 years
• The applicants should have experience in the following business area(s): Banks

• Age At least 24 years

• Commitment to delivering personalized and superior customer service

• Ability to establish trust and maintain long-term relationships with affluent and high-value customersØ  Excellent verbal and written communication with strong listening and presentation skills

• Ability to identify customer needs, present suitable solutions and convert opportunities into businessØ  Strong sense of responsibility toward achieving targets and delivering commitments

• Multitasking and ability to work under stressed situation

• Demonstrates confidentiality, ethical conduct and professionalism in all customer and business dealings

Job Grade :

The Privilege Banking Relationship Manager will be responsible for acquiring, developing, and managing high-value and affluent customers by providing personalized financial solutions, strengthening customer relationships, achieving assigned business targets, and ensuring an exceptional banking experience. The role will also ensure operational excellence, effective risk management, and full compliance with regulatory requirements and the Bank’s internal policies.

Key Responsibilities:

1.       Business Development & Customer Acquisition

• Achieve assigned deposit and business targets through effective customer engagement and portfolio development

• Acquire new and quality Privilege Banking customers through referrals, networking and market opportunities

• Identify opportunities to deepen existing relationships and increase new customer

2.     Relationship & Portfolio Management

• Build and maintain strong relationships with existing Privilege Banking customers through regular and proactive engagement

• Understand customer financial needs and provide appropriate banking solutions

• Drive cross-selling of relevant products including deposits, loans, cards, bancassurance and other retail banking solutions

• Monitor portfolio performance and take appropriate actions to ensure sustainable growth and customer retention

3.     Service Excellence

• Deliver a high standard of personalized service consistent with Privilege Banking standards

• Ensure timely resolution and proper follow-up of customer requests and complaints

• Maintain awareness of the Bank's products, services and competitive offerings to provide relevant customer solutions

4.     Compliance & Risk Management

• Ensure full compliance with Bank policies, procedures, KYC/AML requirements and applicable regulatory guidelines

• Identify and promptly report compliance, operational or customer-related risks and exceptions to the appropriate channel

• Ensure timely completion of audit and regulatory requirements applicable to the role

5.     Reporting

• Provide accurate and timely business reports, customer information and MIS as required

• Collaborate with the Centre Manager, Branches and relevant internal units to facilitate customer solutions and business opportunities

Mutual Trust Bank PLC is an equal opportunity employer. We are committed to an inclusive recruitment process and equal opportunity for all job applicants.

Only shortlisted candidates will be contacted for further assessment.