NOC & SOC Support Specialist (TAO-AO)

Job Description

Title: NOC & SOC Support Specialist (TAO-AO)

Company Name: A Reputed Bank

Vacancy: --

Age: At least 25 years

Job Location: Dhaka

Salary: Tk. 36000 (Monthly)

Experience:

Published: 2026-09-03

Application Deadline: 2026-09-10

Education:

Bachelor's degree in CSE, CS, EEE, IT, Cybersecurity, or related field.

• Age At least 25 years

Key Responsibilities - NOC & SOC

• Manage 24×7 NOC and SOC operations to ensure availability, performance, security, and continuity of the Bank's critical IT infrastructure.

• Monitor network, servers, applications, databases, security devices, and critical infrastructure across Branches, ATMs, Uposhakha, Agent Banking, Head Office, DC, DR, and Far DR.

• Perform proactive network and infrastructure monitoring using Nagios and SolarWinds, identifying connectivity, performance, latency, packet-loss, and availability issues.

• Monitor DC-DR/Far DR links, network devices, and critical services to maintain high availability and operational uptime.

• Coordinate with Network, System, Database, Application, ISP, and technology vendors for timely troubleshooting and resolution of infrastructure and connectivity incidents.

• Provide and coordinate remote and on-site technical support for Branches, ATMs, Uposhakhas, Agent Banking locations, Head Office, DC, and DR facilities.

• Monitor and analyze alerts from NMS, APM, SIEM, XDR/EDR, Firewall, IDS/IPS, WAF, DLP, and Anti-Malware security platforms.

• Perform security event analysis, incident validation, and initial triage to identify potential threats and determine severity and business impact.

• Investigate and identify malware, phishing, brute-force attacks, unauthorized access, suspicious login activities, vulnerability exploitation, and anomalous user behavior.

• Correlate events across network, endpoint, server, application, database, and user activities to detect suspicious patterns and potential security incidents.

• Monitor privileged-user activities and access patterns to identify unauthorized or suspicious activities and potential security risks.

• Perform incident logging, classification, prioritization, escalation, tracking, and follow-up in accordance with defined SLA/OLA and Incident Response Procedures.

• Support security incident response, containment, investigation, eradication, recovery, and post-incident activities in coordination with relevant teams.

• Monitor critical banking applications and interfaces and provide timely escalation for service disruption, transaction issues, and performance degradation.

• Support EOD/BOD, month-end, year-end, and other critical banking operations.

• DR/BCP activities, DR drills, and infrastructure failover operations to ensure business continuity.

• Assist with vulnerability management, threat monitoring, security compliance, and security control validation activities.

• Preserve relevant logs, system records, and digital evidence to support forensic investigations and security incident analysis.

• Prepare and maintain SOC/NOC reports, dashboards, shift handover reports, incident records, operational checklists, and management summaries in accordance with organizational policies and procedures.

Required Qualifications

• Preferred Certifications: CCNA/CCNP, CEH, Certified SOC Analyst (CSA), CompTIA Security+

• Strong knowledge of TCP/IP, Routing, Switching, VPN, MPLS, Firewall Rules, Linux (Red Hat/CentOS), Windows Server, VMware, Backup/DR Solutions, SIEM, DLP, IDS/IPS, and EDR.

• Understanding of Incident Response, Threat Monitoring, Endpoint & Network Security, Vulnerability Management, Access Management, and Log Analysis.

• Strong analytical, troubleshooting, and problem-solving skills.

• 1-3 years of relevant experience in NOC, SOC, or IT Operations, with experience in the banking or financial services sector preferred.

Shift & Operational Requirements

• Willingness to work in a 24x7 rotational shift environment.

• Availability for night shifts, weekends, and public holidays.

• Support emergency incidents, maintenance windows, and EOD/BOD operations.

• Ability to work under pressure and respond to critical NOC/SOC incidents promptly.