Core Banking IT Support Specialist - GB, Credit & Trade Finance (SO-FAVP)
Job Description
Title: Core Banking IT Support Specialist - GB, Credit & Trade Finance (SO-FAVP)
Company Name: Southeast Bank PLC
Vacancy: --
Age: At least 25 years
Job Location: Dhaka
Salary: Tk. 36000 (Monthly)
Experience:
Published: 2026-09-03
Application Deadline: 2026-09-10
Education:
Bachelor's degree in Computer Science, Software Engineering, Information Technology, MIS, or a related field.
Requirements:
Skills Required:
Additional Requirements:
- Age At least 25 years
Responsibilities & Context:
Key Responsibilities
Provide L1/L2 application and functional support for Core Banking System (CBS), particularly in General Banking, Credit, and Trade Finance modules.
Monitor and resolve day-to-day CBS application issues raised by branches, Head Office units, and business users.
Analyze incidents, identify root causes, and ensure timely resolution in accordance with defined SLA and IT service management practices.
Investigate transaction failures, posting errors, batch/EOD issues, interface failures, and data inconsistencies.
Coordinate with CBS vendors, development teams, database teams, infrastructure teams, and third-party solution providers for issue resolution.
Support EOD/BOD, month-end, year-end, and critical banking operations.
Monitor interfaces between CBS and other banking applications, including Payment Systems, AML, Treasury, Card, Internet Banking, Mobile Banking, Regulatory Reporting, and other integrated systems.
Assist in CBS parameter/configuration changes, product setup, user access, workflow, and functional configuration, subject to approved change management procedures.
Participate in UAT, regression testing, patch testing, version upgrades, and new module implementation.
Prepare incident reports, root-cause analysis (RCA), functional documentation, and operational guidelines.
Ensure compliance with the Bank's IT policies, information security controls, audit requirements, and Bangladesh Bank regulations.
Provide technical guidance and support to branches and business users during critical incidents.
Maintain proper documentation of recurring issues, solutions, FAQs, and knowledge-base materials.
Required Qualifications
4-10 years of relevant experience in Core Banking application support, preferably in a commercial bank in Bangladesh.
Strong practical knowledge of Core Banking System (CBS) and banking operations.
Hands-on experience in at least two of the following areas: General Banking, Credit/Loan, Trade Finance.
Strong understanding of banking products, processes, transaction flows, and operational dependencies.
Good knowledge of SQL and database concepts for investigation and troubleshooting.
Understanding of API, web services, system integration, middleware, and application interfaces will be an advantage.
Experience in incident management, problem management, change management, and production support.
Ability to work effectively during EOD/BOD, month-end, year-end, and other critical operational windows.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Bank/ Non-Bank Fin. Institution
