HEAD OF OPERATIONS

Job Description

Title: HEAD OF OPERATIONS

Company Name: SOUTHEAST BANK CAPITAL SERVICES LIMITED

Vacancy: --

Age: 25 to 38 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 8 to 10 years

• 8 to 10 years

• Age 25 to 38 years

Educational Qualifications: Honors and master’s degree in finance, Economics, accounting or a related discipline from a reputed university.

Experience: A minimum of 8-10 years in Merchant Banking, Asset Management, Brokerage, or Capital Market Operations.

Key Responsibilities

1. Portfolio Management Operations Leadership

• Oversee all discretionary and non-discretionary portfolio management operations.

• Ensure proper account opening, KYC, onboarding, and documentation of clients.

• Supervise portfolio transaction processing, trade settlement, and reconciliation activities.

• Monitor portfolio cash positions, margin utilization, and investment limits.

• Ensure timely preparation of portfolio valuation statements and performance reports.

• Coordinate with Portfolio Managers, Research, and Compliance teams.

2. Regulatory & Compliance Management

• Ensure compliance with:

·         Bangladesh Securities and Exchange Commission (BSEC) regulations.

·         Merchant Banker and Portfolio Manager Rules.

·         Anti-Money Laundering (AML) and CFT requirements.

·         FATCA/CRS requirements where applicable.

·         Internal governance policies.

• Coordinate regulatory inspections and audits.

• Manage regulatory reporting and disclosures.

• Act as the primary operational liaison with regulators and depositories.

3. Custody, Settlement & Depository Operations

• Oversee BO account management and custody functions.

• Monitor trade settlements with: CDBL, DSE, CSE, Brokerage houses, Custodian banks

• Ensure timely settlement of all buy/sell transactions.

• Prevent settlement failures and operational losses.

4. Client Service & Investor Operations

• Establish high service standards for HNI, institutional, and retail portfolio clients.

• Manage client reporting systems.

• Handle operational client complaints and grievance resolution.

• Ensure timely response to client queries.

• Improve client onboarding turnaround time.

5. Risk Management & Internal Control

• Develop robust operational risk management framework.

• Monitor:

·         Trade errors

·         Settlement risk

·         Operational risk

·         Fraud risk

·         Counterparty risk

• Establish maker-checker controls.

• Conduct periodic operational risk assessments.

6. Fund Accounting & Portfolio Reporting

• Ensure daily portfolio valuation calculations.

• Verify:

·         Capital gains/losses

·         Dividend accounting

·         Bonus share entry

·         Fraction share management

·         Interest accounting

·         Management fee calculations

• Prepare MIS and management reports.

• Monitor portfolio profitability.

7. Technology & Digital Transformation

• Improve operational efficiency through digitization.

• Work with IT teams on system integration and cybersecurity controls.

• Assist IT teams in the implementation and management of:

·         Portfolio Management Systems (PMS)

·         CRM platforms

·         Client portals

·         Reporting automation

8. Merchant Banking Operations

• IPO subscription and allotment processing.

• Rights issue operations.

• Bond and fixed income transaction support.

• Issue management coordination.

• Due diligence documentation management.

• Corporate action processing.

9. Financial & Business Management

• Monitor operational KPIs.

• Improve cost-to-income ratio.

• Support new product launches.

• Participate in strategic business planning.

10. Team Leadership

• Lead Operations, Client Service, Settlement, and Credit Administration teams.

• Set departmental KPIs.

Core Competencies

• Strong knowledge of merchant banking, portfolio management operations, capital market regulations, and CDBL/DSE/CSE processes.

• Expertise in regulatory compliance, operational risk management, internal controls, and AML/KYC requirements.

• Proven ability to lead operations, settlement, custody, client servicing, and process improvement initiatives.

• Strong leadership, stakeholder management, problem-solving, and digital transformation capabilities to ensure efficient and compliant business operations.