Facebook Moderator (E-commerce Customer Support)

Job Description

Title: Facebook Moderator (E-commerce Customer Support)

Company Name: TURKCRAZE OFFICIAL

Vacancy: 4

Age: 16 to 30 years

Job Location: Dhaka, Dhaka (DOHS Baridhara)

Salary: Negotiable

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Retail Store, Tannery/Footwear, Cosmetics/Toiletries/Personal Care, Call Center, Garments Accessories, Boutique/ Fashion, E-commerce, Online Retail Startup

Published: 2026-07-10

Application Deadline: 2026-07-20

Education:

• HSC in Business Administration
• HSC (BMT) in Business Studies

Requirements:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Retail Store, Tannery/Footwear, Cosmetics/Toiletries/Personal Care, Call Center, Garments Accessories, Boutique/ Fashion, E-commerce, Online Retail Startup

Skills Required: Communication Skills,Customer Service,Customer Support,E-Commerce products,Google Sheets,Microsoft Excel,online page Moderator,Online sales,Order processing,Social Media Moderator

Additional Requirements:

• Age 16 to 30 years
• Only Female

Additional RequirementsAge: 17–30 yearsExcellent Bangla typing skills.Basic English communication skills.Good knowledge of Facebook Business Suite and Meta tools.Strong customer service and sales communication skills.Ability to work under pressure and handle multiple conversations simultaneously.Familiar with Google Sheets, Microsoft Excel, and online order management.Positive attitude, honesty, and team-working ability.

Responsibilities & Context:

Job Context

TURKCRAZE is one of Bangladesh's growing women's lifestyle brands, offering premium ladies' bags, shoes, clothing, watches, jewelry, and fashion accessories. We are looking for energetic and customer-focused Facebook Moderators to manage our Facebook Page, Messenger, and customer inquiries while delivering an outstanding shopping experience.

Job Responsibilities

• Reply to Facebook Messenger, comments, and WhatsApp customer inquiries promptly.

• Provide accurate product information, pricing, colors, stock availability, and delivery details.

• Convert customer inquiries into confirmed sales orders.

• Follow up with customers to increase order conversion.

• Process customer orders accurately using the company's order system.

• Coordinate with the warehouse and delivery team regarding order status.

• Handle customer complaints professionally and resolve issues quickly.

• Maintain professional communication following the TURKCRAZE brand tone.

• Remove spam or inappropriate comments when necessary.

• Report customer feedback and common issues to the management team.

• Meet daily response time and sales conversion targets.

Job Other Benifits:

• Performance Bonus
• Festival Bonus
• Annual Salary Review
• Paid Leave
• Career Growth Opportunity
• Friendly Working Environment
• Employee Discount on TURKCRAZE Products

Employment Status: Full Time

Job Work Place: Work from home,Work at office

Company Information:

Gender: Only Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre