Executive, Customer Experience
Job Description
Title: Executive, Customer Experience
Company Name: Advanced Chemical Industries PLC (ACI)
Vacancy: --
Age: At least 25 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 2 years
Published: 2026-02-05
Application Deadline: 2026-02-20
Education:
Requirements:
- At least 2 years
Skills Required:
Additional Requirements:
- Age At least 25 years
Graduation in any discipline
Basic Computer and Online Operating system
Minimum 2 years of experience in property/hospitality operations.
Responsibilities & Context:
Serve as the primary point of contact for guests and property owners for operational and service-related inquiries.
Manage guest communications related to check-in/check-out, access issues, amenities, house rules, and stay-related concerns.
Coordinate with housekeeping, maintenance, field staff, and vendors to resolve operational issues promptly.
Track and follow up on service tickets to ensure timely closure and resolution.
Escalate complex operational issues and critical incidents to senior management when required.
Maintain accurate documentation of guest interactions, operational issues, and resolutions in CRM and property management systems.
Monitor property readiness, cleaning schedules, and maintenance status to ensure guest-ready standards.
Support operational audits, quality checks, and process improvements.
Contribute to guest satisfaction, operational efficiency, and positive online reviews.
Job Other Benifits:
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
