Executive - Coordination

Job Description

Title: Executive - Coordination

Company Name: Milvik Bangladesh Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka (Mohakhali)

Salary: Tk. 15000 - 17000 (Monthly)

Experience: --

Published: 2026-05-07

Application Deadline: 2026-06-06

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

The Executive, mHealth (DME) will work on shifts based on assigned roster. He/She will oversee mHealth operations during his/her shift.

The DME team coordinates doctor consultation, paramedic and other health services. The concierge team ensures customer satisfaction and additional service after.

·         Coordinating with duty doctors by monitoring calls and providing necessary guidance on system handling, consultation process, and technical troubleshooting.

·         Maintain doctor’s daily rosters and communicate changes whenever required, ensuring attendance and hourly breaks are duly tracked.

·         Coordinate with different internal stakeholders (CS, QA, CLAIM, IT, and so on) on regular basis regarding operational dependencies and responsible for the resolution of the issues raised through coordination for operational excellence. 

·         Handle consultation-related customer issues coming through different platforms and escalate the unsolved issues to the line management and ensure optimum customer satisfaction.

·         Prepare and submit hourly, daily, and weekly reports for doctors’ daily log, shift-wise dialer summary, and call status and shift-wise attendance.

·         Record all customer complaints duly in the complaint tracker for further analysis.

·         Should be available for roster duty (Morning/Evening/Night).