Duty Manager

Job Description

Title: Duty Manager

Company Name: Quality Hospitality Limited (Q-HOTEL Dhaka)

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience: --

Published: 2026-09-07

Application Deadline: 2026-09-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Q Hotel Dhaka – a concern of Quality Hospitality Limited – is an upcoming Five-Star Hotel with Multi-Purpose Office Complex featuring two independent 20-storied towers (built-up area more than 35,000 sqm) located at Purbachal New Town, adjacent to the 300 Feet Express Way. The hotel will feature 152 well-appointed guestrooms & suites (including 2 Presidential Suites), 4 international standard restaurants & lounge, multi-purpose banquet & conference facilities, outdoor heated swimming pool, gymnasium, spa & wellness centre.

The hotel is currently in the pre-opening phase and is expected to commence full operation in Q4 2026. We are looking for a highly competent, guest-focused and hands-on professional for the position of Duty Manager.

Job Responsibilities

• Act as the management representative on duty and take full responsibility for the smooth overall operation of the hotel during the assigned shift.

• Ensure the highest standards of guest service, operational efficiency, safety, security and inter-departmental coordination at all times.

• Handle guest complaints, requests and emergencies promptly, professionally and effectively to protect the hotel’s reputation and maximise guest satisfaction.

• Monitor and maintain five-star service standards across all guest contact areas including Front Office, Concierge, Housekeeping, F&B outlets and public areas.

• Coordinate with all departments (Rooms Division, F&B, Engineering, Security, Housekeeping, Kitchen etc.) to resolve operational issues quickly.

• Conduct regular lobby and hotel walk-throughs to ensure cleanliness, ambience, staff grooming and service readiness.

• Manage VIP arrivals, special requests and high-profile guests with exceptional attention to detail.

• Oversee night audit support, room status accuracy, cash handling and operational reports during the shift.

• Ensure full compliance with hotel policies, safety & security procedures, fire & life safety systems and emergency response protocols.

• Supervise and guide junior staff, provide on-the-job coaching and maintain high team morale.

• Prepare detailed Duty Manager reports and handover notes for the next shift and senior management.

• Assist in pre-opening operational readiness, staff training and standard implementation.

• Perform any other duties assigned by the Front Office Manager / General Manager as per business requirements.

• Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

As per Hotel Policy