Customer Service Officer (Teller)

Job Description

Title: Customer Service Officer (Teller)

Company Name: Eastern Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 36000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Banks

• Bachelor/Honors

• Fresh Business graduate with CGPA of 3.00 or above out of 4.0

• 1 to 2 years
• The applicants should have experience in the following business area(s): Banks

• 1 to 2 years of experience in a similar role at a reputed bank (Optional).

• Willingness to work anywhere in Bangladesh.

• Excellent in communication and able to work independently.

• Passionate to learn product and service-related knowledge quickly and in detail.

• Positive mindset to remain compliant with Bangladesh Bank policies and AML regulations, and directives on Money Laundering prevention

Prime Responsibilities

• Cash receipt and cash payment accurately at cash counter ensuring correct denominations.

• Quick and correct entry of cash transactions in the core banking system.

• Comply with note sorting rules, AML policies, and regulatory guidelines.

• Assist in cash and vault management, including cash till balancing, note sorting, and report checking.

• Achieve financial targets (Deposit, Loans, Cards, New Accounts) set by the bank.

• Manage ATM booth, including cash loading, unloading, and reconciliation.

• Hold vault key in absence of the Cash In-Charge.

• Ensure customer satisfaction by providing excellent service in the cash area.

• Maintain adequate stock of forms and brochures in the cash area.

• Ensure accurate display fake note warnings, deposit, and exchange rate information.

• Manage queues, ensure security, and maintain cleanliness in the cash area.

• Maintain confidentiality of customer and bank information.

Job Location: At any branch or sub branch located in Bangladesh

• Monthly gross salary of BDT. 36,000 during probation period (probation period is minimum 6 months)

• After successful completion of probation period, monthly salary will become BDT. 45,000

• Other admissible benefits as per People Management Policy of EBL.