ARM/ RM - Home Loan, Retail Banking & Distribution Network Division

Job Description

Title: ARM/ RM - Home Loan, Retail Banking & Distribution Network Division

Company Name: BRAC Bank PLC

Vacancy: --

Age: At least 24 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

Bachelor’s degree from a reputed university with a satisfactory academic record.

• At least 2 years
• The applicants should have experience in the following business area(s): Banks

• Age At least 24 years

• Minimum 2 years’ experience in a relevant role within banks or NBFIs.

• Experience in selling retail products will be preferred.

• Proficient in customer excellence and relationship management.

• Frequent mobility and reallocation are mandatory.

• Customer-centric, self-motivated, a team player, and capable of meeting deadlines.

BRAC Bank PLC is building the future of banking in Bangladesh through trust, innovation, and inclusion. As a values-based financial institution, the bank empowers customers and businesses with responsible financial solutions while upholding the highest standards of compliance, governance and transparency. For professionals, BRAC Bank offers a platform where performance, integrity, and innovation thrive together.

The bank is seeking a qualified and purpose-driven professional for the following position within its Retail Banking Division & Distribution Network:

ARM/ RM - Home Loan, Retail Banking & Distribution Network Division

Job Grade: SO/PO

KEY RESPONSIBILITIES:

• Drive Home Loan business growth by acquiring new customers and achieving assigned sales targets.

• Build and maintain strong relationships with developers, real estate agents, corporate clients, and other business partners.

• Ensure that clients clearly understand and agree to all product and service features, applicable fees, terms, and conditions.

• Manage the complete customer journey—from lead generation and application sourcing to documentation, sanction, disbursement, and post-disbursement relationship management.

• Coordinate with CRM, Legal, Technical, Operations, and other internal teams to ensure timely loan processing and disbursement.

• Consistently deliver a high level of customer service by addressing queries effectively, escalating complex issues appropriately, and maintaining customer satisfaction in line with the Bank`s service quality standards.

• Ensure the flawless execution of client relationship transactions by maintaining accurate records, responding promptly to customer requests, and ensuring full compliance with the Bank`s policies, procedures, and regulatory requirements.