Customer Service Manager (PO to FAVP)

Job Description

Title: Customer Service Manager (PO to FAVP)

Company Name: SHIMANTO BANK PLC

Vacancy: --

Age: At most 40 years

Job Location: Barishal

Salary: Negotiable

Experience:

• 6 to 12 years
• The applicants should have experience in the following business area(s): Banks

• Minimum Graduation in any discipline (preferably in Business) from any reputed university.

• 3rd division or 3rd class in any exam are discouraged to apply.

• 6 to 12 years
• The applicants should have experience in the following business area(s): Banks

• Age At most 40 years

• Both males and females are highly encouraged to apply.

• Must be energetic, confident, highly resourceful, and possess a strong customer-centric mindset.

• Elite interpersonal, problem solving, and conflict-resolution capabilities alongside excellent verbal and written communication skills.

• Requirements regarding age or experience may be relaxed for highly deserving candidates.

• Overall Operations Supervision: Supervise day-to-day general banking operations, clearing, cash management, and customer service delivery channels to ensure seamless operational workflows.

• Business Target Support: Actively support the Branch Manager in achieving the branch’s financial targets by identifying cross-selling opportunities, retaining key customer accounts, and mobilizing retail deposits.

• Service Excellence & Digital Migration: Maintain top-tier customer service standards for walk-in clients, corporate representatives, and HNWIs, while actively driving customer migration to digital banking applications and Alternative Delivery Channels (ADC).

• Cost & Profitability Optimization: Enforce internal cost-control mechanisms and minimize operational wastage to maximize the branch's overall profitability.

• Audit Readiness & Record Management: Maintain impeccable, auditable maintenance of all branch files, vouchers, registers, and accounts to ensure the branch consistently secures excellent ratings in internal, external, and regulatory audits.

• AML & KYC Regulatory Compliance: Ensure absolute adherence to the Bank's internal governance policies, central bank directives, and Anti-Money Laundering (AML/CFT) guidelines by strictly monitoring transaction profiles and Know Your Customer (KYC) compliance.

• Negotiable

• Other benefits are as per Bank`s Human Resources Policy