Customer Service Associate

Job Description

Title: Customer Service Associate

Company Name: Milvik Bangladesh Ltd.

Vacancy: 2

Age: Na

Job Location: Dhaka (Mohakhali)

Salary: Tk. 13000 - 14000 (Monthly)

Experience: --

Published: 2026-04-20

Application Deadline: 2026-05-20

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

·         Handle high volume incoming calls to Helpline.

·         Assist customers with inquiries, complaints, product information, and issue resolution.

·         Provide clear and accurate information regarding company products and services.

·         Identify customer needs, clarify information, research issues, and provide solutions.

·         Investigate and resolve customer complaints in a timely manner.

·         Refer unresolved issues to designated persons.

·         Report complex issues to the team leader.

·         Stay updated on company products, services, and promotions.

·         Educate customers about product features and benefits.

·         Handle social media communication (Facebook, WhatsApp, etc.) and respond to customer queries.