Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: Creative Agency LTD

Vacancy: 5

Age: 22 to 35 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• At least 1 years

• Bachelor`s/Marketing or any other related field

• At least 1 years

• Age 22 to 35 years
• Only Female

• Minimum 1 year of experience in customer service, preferably in the travel and tourism industry.

• Excellent communication and interpersonal skills in both Bengali and English.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

• Strong knowledge of travel destinations and the travel industry will be an added advantage.

• Smart looking and bright grooming

• Skills & Expertise

  Call Center, Call Center Management, Customer query management, Customer Relation, Customer relationship, Customer Relationship Management, Customer Service, Customer Support/ Client Service, Sales & Marketing

Creative Tours and Travels, a leading travel and tour company in Bangladesh, is seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Officer (CRO). The CRO will play a pivotal role in managing client relationships, ensuring a seamless travel experience for our customers, and supporting sales efforts.

Location: House #23, Road #06, Block-D, Niketan, Gulshan-1, Dhaka, Bangladesh, 1212 Employment Type: Full-time

Key Responsibilities:

• Maintain regular communication with clients to ensure customer satisfaction.

• Sale our services to foreign and local clients

• Handle customer inquiries, complaints, and requests in a professional and timely manner.

• Build and nurture strong relationships with customers to foster loyalty and retention.

• Assist in preparing travel itineraries, booking flights, hotels, and other travel-related services.

• Provide detailed information on tour packages, travel destinations, and visa processes.

• Collaborate with the sales and marketing teams to ensure customer needs are met effectively.

• Resolve customer issues promptly to ensure an exceptional travel experience.

• Follow up on customer feedback and suggest improvements to services and operations.

• Maintain and update customer records and databases.

• Competitive salary and performance-based incentives.

• Opportunity for career growth and development.

• Friendly and supportive work environment.