Visa Processing Officer

Job Description

Title: Visa Processing Officer

Company Name: Creative Agency LTD

Vacancy: --

Age: 25 to 45 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• At least 3 years

• Bachelor’s or Master’s program in any discipline.

• At least 3 years

• Age 25 to 45 years

• At least 3 years’ work experience in Travel Agency.

• Knowledge, Skills and Abilities: Proven experience as a Client Relations or Relationship Management.

• Background in customer service; industry knowledge is an advantage.

• Proficiency in MS Office and knowledge of operating standard office equipment.

• A customer-oriented attitude.

• Excellent communication, negotiation and management skills.

• Problem-solving attitude.

Our client, a visa and immigration consultancy company is in need of an associate consultant, visa and immigration to manage the end to end interactions with prospective and existing clients. To also support management with daily operational tasks, in alignment with executing overall strategy for the business operations unit.

Responsibilities

• Client Relationship Management

• Building and maintaining relationships with clients and key stakeholders within the Organisation.

• Proactively update/ advise registered Clients on evolving Immigration laws and processes.

• Conduct regular Client feedback survey to ensure clients are satisfied with the Organisation’s products and services.

• Schedule regular meetings with clients to maintain cordial and professional working relationship.

• Liaising with embassies

• Support the sales team up-sell or cross-sell services.

• Ensure both the company and clients adhere to agreements.

• Visa Processing and Travel Documentation handling.

• Vet and Approve all Client’s Travel Documents.

• Messages are sent to Client.

• Execute Clients’ task in alignment with all organizational policies, processes and checklists.

• Prepare and modify documents including correspondences, reports, drafts, memos and emails.

• Ensure timely submission and collection of client visa application.

• Submit monthly activity and progress report

• Collaborate with internal team (e.g. sales, senior management) to address clients’ needs.

• Direct potential leads to the sales team and follow up on progress.

• Alert the sales team on opportunities for further business within clients.

• Continually Inform Clients about other services the Organisation offers.

• Client Portal Management & Research

• Assist Research and Social Media Unit with information and professional advice when required.

• Mobile allowance

• SALARY Increment: Annually