Customer Relation Supervisor (CRS)

Job Description

Title: Customer Relation Supervisor (CRS)

Company Name: Masala Bazaar Ltd.

Vacancy: 1

Job Location: Sylhet

Employment Status: Full-time

Educational Requirements:
∎ Graduate, preferably Business or Management Graduate

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ Maintaining highest level of customer care through well informed and motivated staff at all levels and at all times of moments of truth with external and internal customers.
∎ Carrying out daily departmental briefing on department's promotional activities, product availability, sales, merchandizing, price changes and shelf ticketing.
∎ Maintaining specified highest standard of in-store hygiene, cleanliness, grooming and health and safety procedure at all time.
∎ Manage health and safety, security, and emergency systems, capabilities and team and customer awareness, according to company policy and relevant law.
∎ Be responsible for the people productivity of the assigned Department.
∎ Implement, adhere and monitor the effectiveness of QMS processes and procedures.
∎ Excellent written and oral communication abilities
∎ Strong negotiation skills
∎ Superior problem-solving skills in business and everyday situations
∎ Able to apply critical thinking skills to resolve difficult issues
∎ Friendly and pleasant voice
∎ Able to remain calm in frustrating situations
∎ Engaging and outgoing personality
∎ Able to listen to and comprehend people's problems with the intent to solve them
∎ Excellent record-keeping and data entry skills
∎ Very organized and thorough
∎ Detail-oriented
∎ Able to remain focused on the task at hand

Additional Requirements:
∎ Only females are allowed to apply
∎ Proficient with computer spreadsheets and Microsoft Office products
∎ Good communication & inter-personal skills,
∎ Leadership & team building qualities,
∎ Analytical ability,
∎ Proactive and hardworking;
∎ Males or Female are allowed to apply
∎ Candidates from Sylhet division are encourage to apply.

Salary: Negotiable

Application Deadline: 28 Oct 2020

Company Information:
∎ 28 Sep 2020
∎ Masala Bazaar Ltd.

Category: Marketing/Sales