Contact Centre Associates

Job Description

Title: Contact Centre Associates

Company Name: Advanced Chemical Industries PLC (ACI)

Vacancy: --

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years

• At least 2 years

• Age At least 25 years

• Graduate in any discipline

• Basic Computer and Online Operating system

• Telemarketing experience for minimum of 2 years in Property / Hospitality Business

• Response time and service-level adherence

• Booking accuracy and error reduction

• Compliance with Short rental policies and internal procedures

• Handle inbound and outbound calls, emails, and chat messages related to short rental and long rental property bookings and guest services.

• Respond promptly to guest inquiries regarding reservations, check-in/check-out procedures, house rules, amenities, and pricing.

• Manage booking modifications, cancellations, refunds, and special requests in accordance with company and short term & long-term rental policies.

• Resolve guest complaints and service issues professionally, escalating complex cases when required.

• Coordinate with housekeeping, maintenance, and on-ground teams to address guest needs and operational issues.

• Communicate effectively with the operations executive regarding guest feedback, booking updates, and operational concerns.

• Maintain accurate records of all interactions in CRM and property management systems.

• Monitor reservation calendars to prevent overbooking and ensure availability accuracy.

• Follow service quality standards, call handling protocols, and compliance guidelines.

• Contribute to guest satisfaction, positive reviews, and overall brand reputation.