Client Relationship Executive

Job Description

Title: Client Relationship Executive

Company Name: Ngital Limited

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka (Banani)

Salary: Tk. 13000 - 15000 (Monthly)

Experience:

• At most 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Advertising Agency, Event Management, IT Enabled Service, Market Research Firms, Architecture Firm, Manpower Recruitment, Venture Capital Firm

• Bachelor of Business Administration (BBA) in Marketing

• At most 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Advertising Agency, Event Management, IT Enabled Service, Market Research Firms, Architecture Firm, Manpower Recruitment, Venture Capital Firm

• Age 20 to 30 years

• Strong communication, presentation, and interpersonal skills.

• Basic understanding of digital marketing (SEO, social media, content, PPC, etc.).

• Highly organized, detail-oriented, and proactive.

• Team player with a passion for helping clients succeed.

As a Client Relationship Executive, you’ll be the bridge between our clients and our internal teams — ensuring smooth communication, effective execution, and outstanding results.

• Managing and nurturing strong client relationships.

• Understanding client goals and translating them into actionable marketing strategies.

• Coordinating with creative, content, and digital teams to deliver campaigns on time.

• Tracking campaign performance and preparing insightful reports.

• Ensuring client satisfaction and proactively addressing challenges.

• Identifying opportunities to grow accounts through new services or strategies.

• Serve as the primary point of contact for assigned clients, ensuring consistent communication and relationship-building.

• Understand clients’ business objectives, target audiences, and marketing goals to offer tailored solutions.

• Coordinate and collaborate with internal teams (creative, content, digital, strategy) to execute campaigns seamlessly.

• Monitor and report on campaign performance, providing clients with actionable insights and recommendations for improvement.

• Prepare proposals, presentations, and status reports to keep clients informed and engaged.

• Manage project timelines, deadlines, and deliverables to ensure on-time execution.

• Address client concerns, feedback, or complaints promptly and professionally, maintaining high client satisfaction.

• Identify opportunities for upselling and cross-selling services, contributing to revenue growth.

• Maintain accurate client records, including contracts, communication logs, campaign data, and updates.

• Support internal teams in resource planning, task prioritization, and workflow management for client projects.

• Stay updated on industry trends, competitor activities, and new marketing tools to offer informed recommendations.

• Build long-term, trust-based relationships that enhance client loyalty and retention.

• Assist in the onboarding of new clients, ensuring a smooth transition from sales to account management.

• Participate in client meetings, strategy sessions, and brainstorming workshops to ensure campaigns align with client vision and objectives.

• Continuously look for ways to optimize processes and improve client experience.

• Mobile bill,Credit card,Performance bonus,Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary and performance bonuses.

• Growth opportunities in a fast-scaling agency.

• Collaborative and creative team culture.

• Flexible work options (hybrid/remote).

• A chance to work with exciting brands and cutting-edge campaigns.