Chief Operating Officer (COO), Business Operations

Job Description

Title: Chief Operating Officer (COO), Business Operations

Company Name: A Reputed Beverage Company

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Tk. 150000 - 200000 (Monthly)

Experience: --

Published: 2026-01-28

Application Deadline: 2026-02-12

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Market Expansion & Customer Coverage

• Lead market penetration and expansion initiatives across existing and new beverage categories, sales channels, and geographic markets.

• Develop and implement customer acquisition and coverage strategies across modern trade, general trade, HoReCa, institutional, and export channels.

• Strengthen and govern distributor, bottler, and key account relationships to enhance market reach and execution effectiveness.

Product & Portfolio Strategy

• Drive beverage portfolio segmentation across mass, premium, functional, and specialty categories based on consumer demand and market dynamics.

• Oversee product customization, formulation enhancement, and packaging innovation aligned with regulatory requirements, sustainability goals, and evolving consumer trends.

• Promote continuous innovation to maintain competitive differentiation and long-term portfolio relevance.

Customer Relationship & Loyalty Management

• Establish and optimize structured CRM frameworks for key accounts, distributors, and strategic partners.

• Ensure long-term customer loyalty through service excellence, joint business planning, and value-added engagement initiatives.

• Personally manage relationships with strategic customers and key business partners.

Brand Image & Market Presence

• Strengthen and enhance corporate and product brand image through brand engagement initiatives, trade marketing programs, and community involvement.

• Represent the organization in key customer visits, industry forums, trade events, and stakeholder engagements.

• Work closely with Sales and Marketing teams to ensure consistent brand positioning and messaging.

Revenue, Profitability & Business Growth

• Ensure achievement of both top-line revenue growth and bottom-line profitability across business units.

• Identify and execute opportunities to increase value, volume, margins, and revenue through pricing strategies, mix optimization, cost efficiencies, and channel expansion.

• Drive business growth through organic initiatives as well as inorganic opportunities such as partnerships and strategic alliances.

Operational Excellence & Plant Utilization

• Oversee manufacturing operations to ensure optimum utilization of plants through effective deployment of workforce, machinery, and raw materials.

• Ensure full compliance with food safety, quality, environmental, and regulatory standards.

• Lead productivity improvement, lean manufacturing, waste reduction, and continuous improvement initiatives.

Financial Planning & Governance

• Lead annual budgeting, forecasting, and long-term strategic planning processes.

• Ensure operational efficiency and financial discipline while delivering business objectives within approved budgets.

• Establish performance management systems, KPIs, and reporting mechanisms to ensure transparency and accountability.

• Transformation & Change Management

• Lead organization-wide transformation initiatives including process optimization, digitalization, and structural improvements.

• Drive effective change management to enhance operational maturity, agility, and scalability.

• Foster a culture of innovation, accountability, and continuous improvement.

People Leadership & Employer Branding

• Build, develop, and retain a high-performance leadership team with effective succession planning.

• Strengthen employer branding and position the organization as an employer of choice within the beverage industry.

• Drive talent attraction, development, engagement, and retention initiatives.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2