Call Centre Representative

Job Description

Title: Call Centre Representative

Company Name: Dhaka Fertility Center

Vacancy: 7

Age: 18 to 30 years

Job Location: Dhaka (Banglamotor)

Salary: Negotiable

Experience:

• At most 2 years

• HSC

• At most 2 years

• Age 18 to 30 years

• Must have computer skills.

• Previous experience in a call center or customer service role is preferred.

• Additional education or certification in customer service or a related field is a plus.

• Excellent verbal and written communication skills.

• Strong problem-solving and decision-making abilities.

• Empathetic and compassionate approach towards patients and their families.

• Ability to work in a fast-paced and high-pressure environment.

• Proficiency in using computer applications and call center software.

• Familiarity with medical terminology and healthcare operations is an advantage.

• Ability to maintain composure and professionalism during challenging interactions

Job Context

We are a leading healthcare facility committed to providing exceptional patient care and service. As part of our efforts to enhance our patient experience, we are seeking dedicated and compassionate individuals to join our team as Call Centre Representatives.

Employment Status: Full-time (12:30 pm to 09:30 pm)

Job Responsibilities

• Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
• Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
• Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.
• Direct calls to the appropriate departments or personnel within the hospital as needed.
• Ensure all calls are documented properly and maintain a comprehensive call log.
• Collaborate with other departments to resolve patient issues or concerns.
• Adhere to call center protocols and standards to ensure high-quality service delivery.
• Handle sensitive and confidential patient information with utmost professionalism and confidentiality.
• Participate in training sessions and continuous professional development activities to enhance knowledge and skills.

• Salary Review: Yearly

• Festival Bonus: 2

• Others - As per company policy