Job Description

Title: Call Centre / Front Desk Officer

Company Name: Dhaka Fertility Center

Vacancy: 6

Job Location: Dhaka (Moghbazaar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline.

Experience Requirements:
∎ 1 to 3 year(s)

Job Responsibilities:
∎ Greet patients and provide them with superb customer service.
∎ Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
∎ Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
∎ Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.
∎ Direct calls to the appropriate departments or personnel within the hospital as needed.
∎ Ensure all calls are documented properly and maintain a comprehensive call log.
∎ Collaborate with other departments to resolve patient issues or concerns.
∎ Adhere to office protocols and standards to ensure high-quality service delivery.
∎ Handle sensitive and confidential patient information with utmost professionalism and confidentiality.
∎ Accept all letters and packages, and distribute them to their appropriate departments.
∎ Participate in training sessions and continuous professional development activities to enhance knowledge and skills.

Additional Requirements:
∎ Age 18 to 28 years
∎ Both males and females are allowed to apply
∎ Must have computer skills.
∎ Height: Female-5.2 ft, Male- 5.6 ft
∎ Presentable & Non Smoker
∎ Previous experience in a call center or front desk role is preferred.
∎ Excellent verbal and written communication skills.
∎ Strong problem-solving and decision-making abilities.
∎ Empathetic and compassionate approach towards patients and their families.
∎ Proficiency in using computer applications and call center software.
∎ Familiarity with medical terminology and healthcare operations is an advantage.
∎ Ability to msaintain composure and professionalism during challenging interactions.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Others - As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 Aug 2023

Company Information:
∎ 7 Aug 2023
∎ Dhaka Fertility Center

Category: Secretary/Receptionist

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Source: bdjobs.com

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