Call Centre / Customer Care Executive
Job Description
Title: Call Centre / Customer Care Executive
Company Name: Dhaka Fertility Center
Vacancy: 8
Age: 18 to 28 years
Location: Dhaka (Banglamotor)
Minimum Salary: Negotiable
Experience:
∎ 1 to 3 years
Published: 2 Jun 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 18 to 28 years
∎ Height: Female-5.2 ft, Male- 5.6 ft
∎ Presentable & Non Smoker
∎ Previous experience in a call center or front desk role is preferred.
∎ Excellent verbal and written communication skills.
∎ Strong problem-solving and decision-making abilities.
∎ Empathetic and compassionate approach towards patients and their families.
∎ Proficiency in using computer applications and call center software.
∎ Familiarity with medical terminology and healthcare operations is an advantage.
∎ Ability to msaintain composure and professionalism during challenging interactions.
∎ Height: Female-5.2 ft, Male- 5.6 ft
∎ Presentable & Non Smoker
∎ Previous experience in a call center or front desk role is preferred.
∎ Excellent verbal and written communication skills.
∎ Strong problem-solving and decision-making abilities.
∎ Empathetic and compassionate approach towards patients and their families.
∎ Proficiency in using computer applications and call center software.
∎ Familiarity with medical terminology and healthcare operations is an advantage.
∎ Ability to msaintain composure and professionalism during challenging interactions.
Responsibilities & Context:
∎ Greet patients and provide them with superb customer service.
∎ Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
∎ Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
∎ Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.
∎ Direct calls to the appropriate departments or personnel within the hospital as needed.
∎ Ensure all calls are documented properly and maintain a comprehensive call log.
∎ Collaborate with other departments to resolve patient issues or concerns.
∎ Adhere to office protocols and standards to ensure high-quality service delivery.
∎ Handle sensitive and confidential patient information with utmost professionalism and confidentiality.
∎ Accept all letters and packages, and distribute them to their appropriate departments.
∎ Participate in training sessions and continuous professional development activities to enhance knowledge and skills.
∎ Job Context:
∎ We are a leading healthcare organization committed to providing exceptional patient care and service. As part of our efforts to enhance our patient experience, we are seeking dedicated and compassionate individuals to join our team as Call Centre / Frond Desk Officer.
∎ Job Location: 4C, 3rd Floor, Rupayan Trade Center, Banglamotor, Dhaka
∎ Job Responsibilities:
∎ Greet patients and provide them with superb customer service.
∎ Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
∎ Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
∎ Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.
∎ Direct calls to the appropriate departments or personnel within the hospital as needed.
∎ Ensure all calls are documented properly and maintain a comprehensive call log.
∎ Collaborate with other departments to resolve patient issues or concerns.
∎ Adhere to office protocols and standards to ensure high-quality service delivery.
∎ Handle sensitive and confidential patient information with utmost professionalism and confidentiality.
∎ Accept all letters and packages, and distribute them to their appropriate departments.
∎ Participate in training sessions and continuous professional development activities to enhance knowledge and skills.
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Others - As per company policy
∎ Others - As per company policy
Employment Status: Full Time
Job Location: Dhaka (Banglamotor)
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account
Company Information:
∎ Dhaka Fertility Center
∎ 4th floor, 224/1, Dilu Road, New Eskaton, Dhaka
∎ We`ll provide health care facility to treat infertility patient. We are committed to deliver highest standards of service in fertility care. We will guide the patients throughout the process & ensure that special attention is given to the health and wellness of the patient.
Address::
∎ 4th floor, 224/1, Dilu Road, New Eskaton, Dhaka
∎ We`ll provide health care facility to treat infertility patient. We are committed to deliver highest standards of service in fertility care. We will guide the patients throughout the process & ensure that special attention is given to the health and wellness of the patient.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 2 Jul 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
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