Call Centre Executive

Job Description

Title: Call Centre Executive

Company Name: Ekagra Health

Vacancy: 01

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic

• Bachelor/Honors

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic

📞 Call Centre & Patient Communication

• Handle inbound and outbound calls professionally

• Respond to patient messages (Facebook, WhatsApp, etc.) with accuracy and empathy

• Maintain daily & weekly call reports

• Ensure proper patient follow-up and appointment coordination

• Provide clear, helpful, and patient-friendly communication

📱 Social Media

• Monitor comments, messages, and engagement across social channels

• Track performance metrics and prepare weekly & monthly reports

📊 Strategy & Coordination

• Monitor market trends & competitor activities

• Collaborate with clinical teams to ensure accurate and patient-friendly content

• Support marketing campaigns, events, and partnerships

⚙️ Additional Requirements

• Strong expertise in Meta Business Suite, Business Manager, and Social media analytics tools

• Strong communication skills in Bengali & English (spoken & written)

• Ability to manage patient communication

• Experience handling call center operations & CRM tools

🌟 Preferred Qualities

• Ability to multitask and meet deadlines efficiently

• Strong teamwork and coordination ability

• Creative, proactive, and detail-oriented mindset

Other benefits as per company policy