Call Center Associate (International Process)
Job Description
Title: Call Center Associate (International Process)
Company Name: Impel Service & Solutions Limited
Vacancy: 20
Age: 19 to 28 years
Job Location: Dhaka (Uttara Sector 4)
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
Published: 2026-07-11
Application Deadline: 2026-08-10
Education:
- HSC in A-Level or equivalent.
Requirements:
Skills Required: Call Center Operation,International Call Center,ITES or BPO industry
Additional Requirements:
- Age 19 to 28 years
Minimum 6 months of relevant experience is preferred.
Freshers with excellent English communication skills are encouraged to apply.
Excellent verbal and written English communication skills.
Ability to work in permanent day and night shifts.
Strong interpersonal and customer service skills.
Good computer literacy and email handling skills.
Candidates with an American, British or Australian accent will receive preference.
Responsibilities & Context:
Impel Service & Solutions Limited (ISSL), one of Bangladesh's leading Business Process Outsourcing (BPO) companies, is looking for dynamic, energetic and customer-focused individuals to join our International Contact Center Team serving clients in the USA, India, Philippines, Turkey South Africa and Australia.
If you have strong English communication skills, enjoy interacting with people and are comfortable working both day and night shifts, we encourage you to apply. Freshers with excellent communication skills are also welcome.
Key Responsibilities
Handle inbound calls for appointment scheduling and customer assistance.
Respond to customer inquiries professionally via email.
Maintain accurate customer records and appointment details.
Deliver excellent customer service while following process guidelines.
Coordinate with internal teams to ensure smooth customer experience.
No sales target.
Job Other Benifits:
- Two weekly holidays (Saturday & Sunday)
- Five working days
- 4 to 9 - hour flexible work shift based on roster and business requirement
- Professional work environment
- Career growth opportunities within a leading BPO organization
- Training and Skill Development opportunities.
Employment Status: Contractual
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
