Customer Relations Specialist (Call and Reception))

Job Description

Title: Customer Relations Specialist (Call and Reception))

Company Name: American Wellness Center (Dhaka Office)

Vacancy: 3

Age: At most 40 years

Job Location: Dhaka (Dhanmondi 32, Sukrabad)

Salary: Tk. 10000 - 14000 (Monthly)

Experience:

Published: 2026-07-10

Application Deadline: 2026-08-09

Education:

Requirements:

Skills Required: Social Media Moderator

Additional Requirements:

• Age At most 40 years

• Experience: Minimum 6 months in a Call Center / Customer Support / Receptionist Role
• Proper pronunciation in Bengali.
• Customer Friendly Voice
• Good knowledge of MS Excel, Google Docs and Google Spreadsheets
• Excellent communication and interpersonal skills, and organizational skills
• Cool-temper and ability to handle negative behavior from client with positive attitude.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Must be able to multi-task and work under pressure when needed
• Excellent interpersonal, written, and oral communication skills.

• Answer inbound from customers/patients who want to know about our services with professional tone & attitude

• Make outbound calls to coordinate patient appointent schedules and for conducting surveys

• Prepare patient appointments and maintain appointment schedule

• Manage and resolve customer complaints, escalate to management when necessary

• Keep records of calls and note useful information.

• Collect, analyze, and present data and insights to leadership on customer service issues

• Coordinate with other customer relations specialists on the team for effective output

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2