Client Relations Coordinator ( Night Shift - US Market)

Job Description

Title: Client Relations Coordinator ( Night Shift - US Market)

Company Name: Universal Trading and Services

Vacancy: 5

Age: 20 to 35 years

Job Location: Dhaka (Uttara Sector 14)

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm

• A Level
• O Level
• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm

• Age 20 to 35 years
• Only Male

IELTS 7.00 + Candidates will be get preference

Universal Trade and Services is a BASIS-registered BPO service provider based in Bangladesh. Since our establishment in 2020, we have been delivering high-quality customer support and business process outsourcing solutions to clients in the U.S. real estate and mortgage industry. We proudly serve residential and commercial property markets across Massachusetts, Nevada, Pennsylvania, Texas, California, and Illinois.

We are looking for a highly motivated and professional Client Relations Coordinator to join our growing team. The ideal candidate will act as the primary point of contact between our company and our vendors, contractors, and clients, ensuring smooth communication, efficient operations, and strong business relationships.
Key Responsibilities

• Serve as the primary liaison between the company and vendors, contractors, and clients.

• Onboard new vendors, contractors, and service providers by collecting and verifying required documentation.

• Build and maintain strong, professional relationships with vendors and clients.

• Communicate with vendors via phone, email, and other communication platforms to resolve operational issues.

• Coordinate with internal departments to ensure vendor requests are handled efficiently.

• Maintain accurate and up-to-date vendor records, databases, and documentation.

• Monitor vendor performance and ensure compliance with company and client requirements.

• Follow up on pending tasks, deadlines, and service requests.

• Prepare reports and provide updates to management regarding vendor activities.

• Handle customer and vendor inquiries professionally while maintaining excellent service standards.

• Assist in process improvements to increase operational efficiency.

Requirements

• Previous experience working in a night-shift environment is required.

• Excellent verbal and written English communication skills are essential.

• Candidates must be confident communicating with U.S.-based customers and vendors over the phone.

• Fluency in English is mandatory. Applicants who are not comfortable speaking English professionally are encouraged not to apply.

• Strong interpersonal and relationship management skills.

• Excellent problem-solving and critical-thinking abilities.

• Strong organizational and time-management skills.

• Ability to work independently while collaborating effectively with a team.

• Willingness to participate in team meetings, coaching sessions, and training programs.

• Ability to adapt quickly to changing client requirements and company processes.

• Proficiency in Microsoft Office (Excel, Word, Outlook) and experience working with CRM or database systems is preferred.

• Ability to meet daily performance targets (KPIs) while maintaining high-quality service.

Preferred Qualifications

• Experience in vendor management, customer service, account management, or BPO operations.

• Experience in the U.S. real estate or mortgage industry is an advantage.

• Familiarity with soft phone systems, CRM platforms, and email communication.

What We Offer

• Competitive salary.

• Performance-based incentives and bonuses.

• Professional training and career development opportunities.

• Friendly and supportive work environment.

• Opportunities for career growth within a rapidly expanding company.

If you are an excellent communicator who enjoys building relationships, solving problems, and working with international clients, we would love to hear from you.

• Weekly 2 holidays,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2