Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Bornali Housing & Development

Vacancy: 10

Age: 18 to 30 years

Job Location: Dhaka (GULSHAN 1)

Salary: Tk. 18000 - 20000 (Monthly)

Experience:

• At most 1 year
• Freshers are also encouraged to apply.

• Secondary
• Higher Secondary
• Bachelor/Honors
• Masters
• Diploma

• At most 1 year
• Freshers are also encouraged to apply.

• Age 18 to 30 years

• Excellent verbal communication and interpersonal skills.

• Strong customer service and persuasion abilities.

• Ability to work under pressure and achieve targets.

• Basic computer knowledge and proficiency in MS Office.

• Experience using CRM software is an advantage.

• Good organizational and time management skills.

• Fluency in both Bangla and English is preferred.

• Handle inbound and outbound calls professionally and courteously.

• Respond to customer inquiries regarding property sales, rentals, pricing, locations, and available projects.

• Generate and qualify leads by understanding customer requirements.

• Schedule appointments and property visits for the Sales Team.

• Follow up with potential clients through phone calls, SMS, WhatsApp, or email.

• Maintain accurate records of customer interactions and update the CRM/database regularly.

• Explain project features, payment plans, and promotional offers to prospective clients.

• Resolve customer complaints or escalate complex issues to the appropriate department.

• Coordinate with the Sales and Marketing teams to ensure smooth lead management.

• Meet daily, weekly, and monthly call and lead generation targets.

• Prepare call reports and submit daily activity updates to the supervisor.

• Build and maintain positive relationships with clients to improve customer satisfaction.

Office Time: 10:00 AM – 7:00 PM

Friday & Saturday are regular working days