Customer Relationship Officer

Job Description

Title: Customer Relationship Officer

Company Name: Stepup Technology Limited

Vacancy: 10

Age: 22 to 28 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• At least 1 year

• Masters
• Bachelor/Honors
• Diploma
• Higher Secondary

• At least 1 year

• Age 22 to 28 years
• Only Male

## About the Role

We are looking for dedicated, customer-focused, and professional *Customer Relationship Officers (CROs)* who are passionate about delivering exceptional customer service. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to remain calm while handling customer concerns and complaints.

## Key Responsibilities

* Handle inbound and outbound customer calls professionally.

* Understand customers' concerns by gathering accurate information and provide appropriate solutions over the phone.

* Resolve customer queries and technical/service-related issues during the call whenever possible.

* If an issue cannot be resolved immediately, create a detailed support ticket and escalate it to the Web Team for further investigation and resolution.

* Respond to customer inquiries through social media channels (Facebook, WhatsApp, Messenger, etc.) and other chat platforms.

* Handle customer complaints with professionalism, empathy, and patience.

* Follow up on customer issues until they are successfully resolved.

* Maintain accurate customer records and update CRM/Ticketing systems.

* Ensure a positive customer experience by maintaining a polite, respectful, and solution-oriented approach at all times.

* Stay calm and composed while dealing with difficult customers or high-pressure situations.

## Requirements

* Minimum *1 year of experience* in *Customer Support, Customer Service, BPO, Call Center, or Complaint Management*.

* Excellent verbal and written communication skills in *Bangla*.

* Strong problem-solving and customer-handling abilities.

* Ability to multitask and work efficiently in a fast-paced environment.

* Familiarity with CRM or Ticket Management systems will be an added advantage.

* Good computer proficiency, including Microsoft Office and internet-based applications.

## Education

* *Minimum Bachelor's Degree (Graduate)* from a recognized university.

* *Candidates currently pursuing their Bachelor's degree* may also apply, provided they are available for full-time work.

## What We're Looking For

* Excellent communication and interpersonal skills.

* Professional, courteous, and customer-centric attitude.

* Strong complaint-handling and conflict-resolution skills.

* Ability to remain calm and patient under pressure.

* Positive mindset with a strong sense of responsibility and ownership.

* Team player with a willingness to learn and grow.

## Salary & Benefits

* Salary: 12k to 20k (Based on experience and skills)

* Career growth opportunities.

* Professional and supportive work environment.

* Performance-based incentives and other company benefits (where applicable).

If you believe you have the skills, patience, and professionalism to deliver an outstanding customer experience, we'd love to hear from you.

Apply Now and become a part of our growing team!