Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: Stepup Technology Limited

Vacancy: 10

Age: 24 to 28 years

Job Location: Dhaka (Uttara)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Business-to-Business (B2B) Software and Services Startup

• Age 24 to 28 years
• Only Male

* Handle inbound and outbound customer calls professionally.

* Understand customers' concerns by gathering accurate information and provide appropriate solutions over the phone.

* Resolve customer queries and technical/service-related issues during the call whenever possible.

* If an issue cannot be resolved immediately, create a detailed support ticket and escalate it to the Web Team for further investigation and resolution.

* Respond to customer inquiries through social media channels (Facebook, WhatsApp, Messenger, etc.) and other chat platforms.

* Handle customer complaints with professionalism, empathy, and patience.

* Follow up on customer issues until they are successfully resolved.

* Maintain accurate customer records and update CRM/Ticketing systems.

* Ensure a positive customer experience by maintaining a polite, respectful, and solution-oriented approach at all times.

* Stay calm and composed while dealing with difficult customers or high-pressure situations.

• Mobile bill,Over time allowance,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Gym Facilities

• Transport

• Yearly Tour