Sr. Executive / Assistant Manager - Customer Service (Real Estate Company)

Job Description

Title: Sr. Executive / Assistant Manager - Customer Service (Real Estate Company)

Company Name: Neer Architects and Engineers

Vacancy: 2

Age: Na

Job Location: Dhaka (DOHS Mirpur)

Salary: Tk. 15000 - 20000 (Monthly)

Experience: --

Published: 2026-07-08

Application Deadline: 2026-07-18

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Provide professional, courteous, and prompt customer service regarding the company's real estate projects and services.

• Handle inbound customer inquiries via phone, email, WhatsApp, and social media platforms.

• Make outbound calls to prospective clients generated through marketing campaigns and other lead sources.

• Understand customer requirements and recommend suitable property options.

• Schedule property visits, meetings, and project presentations with the Sales Team.

• Maintain regular follow-up with prospective clients to build strong relationships and maximize sales opportunities.

• Update and maintain accurate customer information, lead status, and communication records in the CRM/database.

• Coordinate with the Sales, Marketing, and Customer Service teams to ensure a smooth customer journey.

• Assist customers with booking procedures, documentation, payment schedules, and after-sales support.

• Resolve customer queries and complaints professionally while ensuring high customer satisfaction.

• Achieve monthly call, follow-up, and customer service KPIs, and contribute to the company's sales targets.

• Prepare daily and weekly reports on customer interactions, lead status, and service performance.

• Work effectively in a team-oriented environment and be willing to work flexible hours when required.

• Mobile bill,Performance bonus,Insurance
• Salary Review: Yearly
• Festival Bonus: 2

As per company policy