Support Coordinator (Night Shift - US Back Office)

Job Description

Title: Support Coordinator (Night Shift - US Back Office)

Company Name: Universal Trading and Services

Vacancy: 5

Age: 20 to 45 years

Job Location: Dhaka (Uttara Sector 14)

Salary: Tk. 20000 - 35000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service,BPO/ Data Entry Firm,Call Center
• Freshers are also encouraged to apply.

• A Level
• HSC
• Bachelor/Honors
• Masters

• 1 to 5 years
• The applicants should have experience in the following business area(s): IT Enabled Service,BPO/ Data Entry Firm,Call Center
• Freshers are also encouraged to apply.

• Age 20 to 45 years
• Only Male
• Freshers are also encouraged to apply.

• Requirements:
• Fluent in English (both spoken and written)
• Previous experience in a U.S. call center / back office (voice support)
• Strong communication and organizational skills
• Must be comfortable working full night shifts
• Minimum education: HSC / O Level / A Level
• Preference given to candidates residing in or willing to commute to Uttara, Dhaka

About the Role:

Universal Trade & Services, a BASIS-registered IT firm serving U.S. real estate companies, is hiring a Support Coordinator to join our dynamic team. The ideal candidate must be fluent in English, have prior experience working in a U.S.-based call center or similar voice-related environment, and be comfortable working night shifts.

Key Responsibilities:

• Provide voice and non-voice support to U.S.-based clients
• Handle task coordination, follow-ups, and reporting
• Communicate clearly and professionally with clients and internal teams
• Manage time-sensitive tasks with accuracy and efficiency

What We Offer: Competitive salary Two weekly holidays (Saturday & Sunday) Two annual festival bonuses Performance-based bonus opportunities Friendly, supportive team environment Opportunity to work with U.S. clients Scope for career growth