Client Support Executive (Night Shift)

Job Description

Title: Client Support Executive (Night Shift)

Company Name: A Renowned International Call Center

Vacancy: 10

Age: 18 to 30 years

Job Location: Dhaka (Mirpur)

Salary: Negotiable

Experience:

Published: 2025-12-10

Application Deadline: 2025-12-18

Education:

• HSC

• Minimum HSC; Bachelor’s degree preferred.

• Age 18 to 30 years

• Excellent spoken English (clear pronunciation, good listening skills).

• Basic writing skills in English for notes and email/CRM updates.

• Prior experience in a call center / customer support (international campaign) will be an added advantage.

• Willingness to work night shift (international time zone).

• Good communication, problem-solving skills, and customer-centric mindset.

• Ability to work under pressure.

We are hiring Client Support Executives for an international campaign, where you will handle inbound calls in English and provide high-quality support to overseas clients.

• Receive and handle inbound calls from international customers.
• Communicate clearly and professionally in English (both spoken and written).
• Understand customer queries and provide accurate information, solutions, and guidance.
• Maintain call logs, update CRM/system with correct information.
• Meet individual and team KPI targets (AHT, CSAT, Attendance, etc.).
• Maintain professionalism, patience, and a positive attitude during all interactions.

• Salary: Negotiable (based on skills & experience).

• KPI Incentive: Performance-based incentives according to KPI achievement.

• Festive Bonus: 2 bonuses yearly (as per company policy).

• Friendly work environment and opportunity to grow in the BPO/call center industry.