Call Center Executive (Night Shift)

Job Description

Title: Call Center Executive (Night Shift)

Company Name: A Renowned International Call Center

Vacancy: 5

Age: 18 to 30 years

Job Location: Dhaka (Mirpur)

Salary: Tk. 13000 - 18000 (Monthly)

Experience:

• At most 3 years
• The applicants should have experience in the following business area(s): Call Center

• HSC

• At most 3 years
• The applicants should have experience in the following business area(s): Call Center

• Age 18 to 30 years

• Excellent spoken English (clear pronunciation, good listening skills).

• Basic writing skills in English for notes and email/CRM updates.

• Prior experience in a call center / customer support (international campaign) will be an added advantage.

• Willingness to work night shift (international time zone).

• Good communication, problem-solving skills, and customer-centric mindset.Ability to work under pressure.

We are hiring Client Support Executives for an international campaign, where you will handle inbound calls in English and provide high-quality support to overseas clients.

• Receive and handle inbound calls from international customers.

• Communicate clearly and professionally in English (both spoken and written).

• Understand customer queries and provide accurate information, solutions, and guidance.

• Maintain call logs, update CRM/system with correct information.

• Meet individual and team KPI targets (AHT, CSAT, Attendance, etc.).

• Maintain professionalism, patience, and a positive attitude during all interactions.

• Salary: Negotiable (based on skills & experience).

• KPI Incentive: Performance-based incentives according to KPI achievement.

• Festive Bonus: 2 bonuses yearly (as per company policy).

• Friendly work environment and opportunity to grow in the BPO/call center industry.