GYM Customer Care Officer

Job Description

Title: GYM Customer Care Officer

Company Name: Paradise Engineering Ltd.

Vacancy: 5

Age: Na

Job Location: Dhaka (Mohammadpur)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

Published: 2025-12-09

Application Deadline: 2026-01-07

Education:

Requirements:

Skills Required: communication and interpersonal skill.,Credit Collection,Customer Service,Gym Helper,Sales,Sincere and Honest,Teamwork

Additional Requirements:

Responsibilities & Context:

Paradise Fitness Club is a modern, fully equipped commercial gym offering both Mixed and Ladies-Only facilities. We are committed to promoting health, wellness, and an active lifestyle within the community of Mohammadpur, Dhaka.

We are currently seeking a highly professional and dynamic Customer Care Officer to efficiently manage and support the daily operations of the gym.

Customer Service & Front Desk Management

• Greet members and visitors warmly and provide helpful, friendly service.
• Manage the reception desk, handle inquiries, and provide accurate information about gym services, membership plans, and facilities.
• Assist customers with membership registration, renewals, upgrades, and cancellations.
• Maintain a clean, organized, and welcoming front desk environment.
• Address and resolve member complaints or escalate issues to management when necessary.

Membership & Sales Support

• Promote gym memberships, classes, and special offers to potential clients.
• Follow up with leads and maintain a customer database.
• Ensure proper documentation, contract signing, and payment processing.
• Monitor membership expiration dates and actively encourage renewals.

Operational Support

• Maintain member check-in/check-out records through the gym management system.
• Ensure gym rules and safety policies are communicated and followed by all members.
• Assist in scheduling personal training sessions, classes, and facility bookings.
• Keep track of locker keys, towels, and other member utilities.

Administrative Duties

• Maintain daily reports on membership sales, attendance, customer inquiries, and feedback.
• Handle phone calls, emails, and online inquiries professionally.
• Coordinate with trainers, cleaning staff, and management for smooth daily operations.
• Support event coordination, fitness programs, and promotional activities.

Facility Monitoring

• Regularly check common areas (reception, waiting area, locker rooms) to ensure cleanliness and readiness.
• Report equipment issues or facility maintenance needs to the concerned department.

Customer Relationship Management

• Build strong relationships with members to enhance customer satisfaction and retention.
• Encourage positive engagement and promote a healthy gym environment.
• Gather customer feedback and suggest improvements to management.

• T/A,Mobile bill,Tour allowance,Performance bonus