Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Imparo Ventures Ltd

Vacancy: 1

Age: 23 to 28 years

Job Location: Dhaka (DOHS Baridhara)

Salary: Tk. 13000 - 15000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center, Developer

• HSC
• Bachelor of Business Administration (BBA)

• 1 to 2 years
• The applicants should have experience in the following business area(s): Call Center, Developer

• Age 23 to 28 years
• Only Female

Responsibilities & Context

• Handling Customer Inquiries: Respond to incoming calls, emails, and messages regarding property listings, pricing, availability, and project details.

• Providing Project Information: Share accurate and up-to-date information about ongoing and upcoming residential or commercial projects, including amenities, location, and possession timelines.

• Lead Qualification & Follow-ups: Identify genuine leads, update CRM systems, and follow up with prospects to schedule site visits or connect them with the sales team.

• Coordinating Site Visits: Assist in scheduling and confirming site visits, ensuring smooth communication between the customer and the sales or project team.

• Managing Customer Complaints: Address and resolve customer issues related to booking, payment schedules, documentation, or project delays in a timely and professional manner.

• Document Support: Guide customers through documentation processes such as KYC, booking forms, and agreements.

• Payment & Account Coordination: Provide support regarding payment plans, outstanding dues, receipts, and coordinate with the accounts or finance team as needed.

• Customer Relationship Management: Maintain positive relations with both prospective and existing customers, ensuring a high level of satisfaction and trust.

• Feedback Collection: Collect customer feedback post-interaction or post-sale to improve services and address potential concerns.

• Reporting & Escalation: Maintain call logs and daily reports; escalate complex issues to relevant departments or management when necessary.