Customer Support Executive (E-Commerce)
Job Description
Title: Customer Support Executive (E-Commerce)
Company Name: Trekmad
Vacancy: 1
Age: 20 to 25 years
Job Location: Dhaka (Uttara Sector 4)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup, Online Retail Startup
Published: 2025-12-10
Application Deadline: 2026-01-09
Education:
- Bachelor/Honors
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Call Center, E-commerce, E-commerce Startup, Online Retail Startup
Skills Required: Google Sheets,Microsoft Office
Additional Requirements:
- Age 20 to 25 years
Responsibilities & Context:
Job Summary: The E-Commerce Customer Support Executive will be responsible for providing timely and professional support to customers of TREKMAD, ensuring smooth order processing, issue resolution, and a positive shopping experience. The candidate must be experienced with Shopify Admin, order tracking, refunds, and customer communication through multiple channels (chat, call, and social media).
Key Responsibilities:
Customer Communication & Support
Handle customer queries through Facebook Page, Website Chat, and WhatsApp.
Respond to order-related inquiries (order status, delivery updates, returns, exchanges, and refunds).
Maintain a polite, helpful, and brand-consistent tone in all customer communications.
Monitor customer feedback and solve complex issues to the Operations or Management team.
Order Processing & Shopify Tasks
Manage orders through Shopify Admin Interface – check fulfillment status, process refunds, and update order notes.
Follow up on pending or delayed deliveries and communicate updates to customers.
Assist in resolving failed, duplicate, or canceled orders.
Reporting & Coordination
Maintain daily call/chat log reports and share summaries with the Coordinators.
Record customer complaints or return reasons for analytics and improvement tracking.
Coordinate with the Warehouse, Delivery, and Product teams to ensure prompt resolutions.
Review daily order trends and share insights about customer behavior and recurring issues.
Job Other Benifits:
- Performance bonus,Over time allowance
- Salary Review: Yearly
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
