Customer Support & Facebook Moderator Executive
Job Description
Title: Customer Support & Facebook Moderator Executive
Company Name: Trekmad
Vacancy: 1
Age: 18 to 27 years
Job Location: Dhaka (Uttara Sector 4)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup
Published: 2025-09-14
Application Deadline: 2025-09-20
Education:
- HSC
- Bachelor/Honors
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup
Skills Required: Speaking both English and Bengali.,Typing Skill - Bengali and English,Well organized
Additional Requirements:
- Age 18 to 27 years
- Only Female
Responsibilities & Context:
We`re looking for a highly motivated Customer Support & Facebook Moderator Executive to join our growing e-commerce company, TREKMAD. You’ll be responsible for managing customer interactions across Social Media, Phone Call, and other support channels—ensuring every customer receives top-quality service.
Note: This role requires both inbound and outbound calling, and occasional after-hours support (responding to Facebook messages/comments when needed).
Key Responsibilities
Social Media Moderation
Monitor Facebook comments, messages, and ad replies.
Engage positively with customers to build trust and brand loyalty.
After-Hours Support - Be available (on rotation or as needed) to respond to important Facebook messages or comments after office hours.
Communication & Support:
Handle inbound and outbound customer calls (order inquiries, support, feedback).
Respond to queries via email, chat, and social media platforms.
Maintain a friendly, professional, and patient tone in all communications.
Job Other Benifits:
- Salary Review: Yearly
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
Performance bonus
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| World University of Bangladesh | 5.13% |
| Uttara University | 2.56% |
| Royal University of Dhaka | 2.56% |
| Atish Dipankar University of Science and Technology | 2.56% |
| Govt. Tolaram College | 2.56% |
| Dhaka Women`s college, Uttara | 2.56% |
| Palash Thana Central College | 2.56% |
| sherpur Science and technical women College | 2.56% |
| Rajshahi Govt Women``S College, Rajshahi | 2.56% |
| East West University | 2.56% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 94.87% |
| 31-35 | 2.56% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 94.74% |
| 20K-30K | 2.63% |
| 40K-50K | 2.63% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.82% |
| 0.1 - 1 years | 48.72% |
| 1.1 - 3 years | 33.33% |
| 3.1 - 5 years | 2.56% |
| 5+ years | 2.56% |
