Relationship Officer

Job Description

Title: Relationship Officer

Company Name: Cikitsa International

Vacancy: 02

Age: 20 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Healthcare Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors
• Higher Secondary

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Healthcare Startup
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Female

Job Context
Cikitsa International is a growing medical tourism and international patient support organization. We facilitate medical travel, treatment coordination, and global healthcare guidance for patients seeking advanced medical solutions abroad. We are looking for a highly motivated Customer Care Support professional with expertise in medical tourism and international medical assistance to join our dynamic team.

Job Responsibilities

• Provide end-to-end customer support for patients seeking medical treatment in international hospitals.

• Manage inbound and outbound calls, messages, and email inquiries professionally and promptly.

• Guide patients regarding treatment options, hospital selection, doctor appointments, travel arrangements, and treatment cost estimations.

• Coordinate with international hospital partners, medical representatives, and service providers.

• Maintain accurate records of patient cases, communications, and service updates in CRM systems.

• Assist in preparing medical files, reports, and required documentation for international medical processing.

• Ensure exceptional customer satisfaction by offering empathetic, accurate, and timely communication.

• Follow up with patients throughout their medical journey and ensure smooth service delivery.

• Support administrative tasks and the wider service team as required.